Privacy Policy

This policy explains what personal information Adult Day Genie collects, why we use it, when it may be shared, and the choices available to you.

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ZeitRide Health LLC, doing business as Adult Day Genie (“Adult Day Genie,” “we,” “us,” or “our”), provides this Privacy Policy to inform you of how we collect, use, disclose, and safeguard your personal information when you use our website (including adultdaygenie.com), our web application at https://app.adcsoftware.com, any mobile applications we make available for center staff or administrators, and related online services (collectively, the “Services”). This Privacy Policy applies to users in the United States unless we state otherwise.

1. Scope

This Privacy Policy applies to personal information we collect from users of our Services (for example, center staff, administrators, or visitors to our marketing site). It does not apply to information we process on behalf of our business clients, such as participant or resident health information that a center enters into Adult Day Genie (“Customer Data”). For questions about Customer Data, please contact the organization that uses Adult Day Genie. Section 8 describes how the Services handle face check-in, check-in photos, signatures, and staff time clock records on behalf of centers.

2. Information We Collect

A. Information You Provide to Us

  • Account data: Name, email, phone number, organization or center information, role, and credentials
  • Support & communication: Messages, feedback, and requests sent via chat, forms, email, or phone
  • Surveys & feedback: Voluntary responses to surveys, testimonials, or reviews
  • Job applicants: Résumé, cover letter, and other application materials if you apply to work with us

B. Information Collected Automatically

  • Device & usage: IP address, browser type, operating system, device identifiers, pages visited, time on site, and similar analytics
  • Mobile app data: App usage, crash logs, performance data, mobile device identifiers, and notification tokens (if you use our mobile apps)
  • Location: Approximate location based on IP address or, if you grant permission, more precise location for app features
  • Cookies & tracking: Via cookies, pixels, and similar technologies (see Section 5)

C. Information from Third Parties

  • Analytics providers (for example, Google Analytics)
  • Business partners or integrations you or your organization connect to Adult Day Genie
  • Public sources or databases, where permitted

3. How We Use Your Information

  • To operate, maintain, and improve our Services
  • To process transactions and provide customer support
  • To send transactional communications (confirmations, service updates, security notices)
  • To analyze usage, improve user experience, and personalize content where appropriate
  • To detect, investigate, or help prevent security incidents or fraud
  • To enforce our agreements and comply with legal obligations
  • To send promotional messages only with your consent, where required by law
  • To deliver app push notifications or SMS, where you have opted in

4. How We Share Your Information

  • Service providers: Hosting, analytics, customer support, payment processing, and similar vendors bound by confidentiality
  • Affiliates: For internal operations and support of the Services
  • Legal & safety: When required by law or to protect rights, safety, and security
  • Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to understand how our Services are used and to improve them. You may disable cookies in your browser; some features may not work properly if you do.

6. SMS and Text Messaging

  • We do not sell or share your mobile number or SMS opt-in data with third parties for their own marketing.
  • We use your phone number to send transactional alerts, reminders, or promotional content only as permitted and with consent where required.
  • You may opt out by replying “STOP” to any message or by contacting us.
  • Message and data rates may apply according to your carrier.

7. Mobile App Permissions

Our mobile applications may request permissions such as notifications for alerts, or location when needed for a feature you choose to enable. The Adult Day Genie Kiosk app for iPad requests access to the camera so a center can check members in and out by face at its kiosk, as described in Section 8. The kiosk app does not use location, contacts, the photo library, or advertising identifiers. You can manage permissions in your device settings; if camera access is turned off, members can still be checked in by staff or by name with a signature.

8. Face Check-In, Biometric Information, and the Kiosk App

Centers that use Adult Day Genie can choose to check members in and out at a kiosk (an iPad running the Adult Day Genie Kiosk app, or a browser on a center device) using face matching, a name search with a signature, or staff confirmation. Centers can also let staff clock in and out at the kiosk. This section explains what information these features handle. The center that uses Adult Day Genie decides whether to turn these features on, which members to enroll, and how long to keep attendance records. For this information the center is the business (data controller), and Adult Day Genie processes it only on the center’s behalf and under its instructions, as its service provider (processor) and, where HIPAA applies, as its business associate.

A. What we collect

  • Face templates: When center staff enroll a member for face check-in in the Adult Day Genie web app, the center’s device takes a few photos of the member’s face and converts them into face templates (numerical representations of facial features, sometimes called face embeddings or face geometry). The templates, the enrollment photos, and the consent record described below are stored with the member’s profile.
  • Check-in photos: When a member checks in or out at a kiosk with the camera on, a photo from the kiosk camera (usually a cropped image of the member’s face) is saved with that attendance record as evidence of the visit, together with the date and time, whether the face match was confirmed, the match score, and basic device information (for example, device model, operating system, and browser version).
  • Signatures: When a member checks in or out by name instead of by face, or confirms an uncertain match, the member may be asked to sign on the screen. The signature image is saved with the attendance record.
  • Consent records: Before a face template is created, the member or the member’s legal representative signs a biometric consent. We store the signer’s name, relationship to the member, signature image, and the date and time of consent.
  • Staff time clock: When staff clock in or out at the kiosk, we record who clocked in or out, the time, the kiosk device used, and, if another staff member recorded the punch, who recorded it. Staff enter a PIN to confirm their identity; the time clock does not use the camera or face matching.
  • Kiosk device sign-in: The kiosk app stores its sign-in credentials for the center’s account in the device’s secure storage (the iOS Keychain) so the kiosk stays signed in.

B. How face matching works

Face matching runs on the kiosk device. The kiosk downloads the face templates for the members enrolled at that center and compares them with the camera image on the device; the live camera stream is not sent to our servers, and templates computed during a check-in are not uploaded. Downloaded templates are held in the kiosk’s memory while the check-in screen is open and are not saved to the device’s storage. If the kiosk loses its internet connection, a completed check-in (including its photo or signature) is stored temporarily on the device and is uploaded and removed from the device once the connection returns.

C. How we use it

We use face templates, check-in photos, signatures, and consent records only to verify and record member attendance for the center, to let the center review and export its attendance records, and to keep the Services secure. We use time clock records only to record staff work time for the center. We do not use this information to identify people outside the center’s attendance process, for marketing or advertising, to build profiles, or to train facial recognition models.

D. Consent

The center is responsible for obtaining written consent before enrolling a member for face check-in. Adult Day Genie requires a signed consent from the member or the member’s legal representative (for example, a guardian or agent under a power of attorney) before a face template can be created, and we will not store a template without one. The consent explains the purpose of the template and how long it is kept. Face check-in is optional: a member who does not consent, or who later withdraws consent, can still attend and be checked in by staff or by name with a signature.

E. Who can see it

  • Center staff whose role includes access to attendance at that center. Information from one center is not visible to other centers.
  • Adult Day Genie personnel, only when needed to support the center, keep the Services secure, or meet a legal obligation, and subject to confidentiality obligations.
  • Our hosting provider, Amazon Web Services, which stores the information on our behalf in the United States (the us-east-1 region).

We do not sell, lease, trade, or otherwise profit from face templates, check-in photos, or signatures, and we do not share them for cross-context behavioral advertising. We disclose them only to the center that the information belongs to, to our hosting provider as described above, when the member or the member’s legal representative consents, or when required by law, subpoena, or court order.

F. Retention and deletion

  • Face templates and enrollment photos are kept only while the member is enrolled for face check-in at the center. They are permanently deleted, together with the stored enrollment photos and consent signature image, when the center removes the member’s face profile (for example, at the written request of the member or the member’s legal representative), replaces it with a new enrollment, discharges the member, or deletes the member. In any case, we will not keep a face template longer than the initial purpose for collecting it has been satisfied, or three years after the member’s last interaction with the center, whichever comes first.
  • Check-in photos and signatures are part of the center’s attendance records, which centers may need to keep for program, payer, and regulatory requirements. They are kept for as long as the center keeps its attendance records, and are not deleted when a face profile is removed. They are deleted if the center deletes those records or, after the center stops using Adult Day Genie, in line with the center’s agreement with us.
  • Staff time clock records are kept for as long as the center keeps its time records.
  • Deleted database records may remain in encrypted, access-restricted database backups for up to 7 days, until those backups expire. When a face profile is deleted, its stored face images, including earlier stored copies, are deleted too. Other deleted files may remain in encrypted, access-restricted, versioned storage kept for backup and recovery.

G. Security

Face templates, photos, and signatures are sent to our servers over encrypted connections (HTTPS), stored in private storage that is encrypted at rest, and accessed only through the Services by authorized users. Access is limited by center and by role, and the kiosk app stores its credentials in the device’s secure storage. We protect this information with at least the same care we use for other confidential and sensitive information.

H. How to request access or deletion

Members, and their legal representatives, should contact their center to ask what face check-in information the center holds, to withdraw consent, or to have a face template deleted; the center can remove it at any time. You can also email us at [email protected] and we will work with the center to respond to your request.

I. Notice for residents of states with biometric privacy laws

Some states regulate biometric identifiers and biometric information, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and Washington’s biometric identifier law (RCW 19.375) and My Health My Data Act. For centers subject to these laws, the center, as the business that decides to use face check-in, is responsible for providing any required notice and obtaining written consent (a written release) from the member or the member’s legally authorized representative before enrollment, and for its own retention schedule. Adult Day Genie supports those obligations as the center’s service provider: we collect a face template only after a signed consent is recorded; we use it only for attendance verification; we do not sell, lease, trade, or otherwise profit from it; we do not disclose it except as described in this section; we store and protect it with a reasonable standard of care; and we destroy it on the schedule described in Section 8.F. This section serves as our publicly available retention schedule and guidelines for permanently destroying face templates.

9. Your Privacy Choices and Rights

  • Email: Use unsubscribe links in marketing emails where available
  • SMS: Reply “STOP” to opt out of SMS where applicable
  • Push notifications: Disable in your device or app settings
  • Access, correction, deletion: Email us to request access, updates, or deletion of personal information we hold about you
  • Account deletion: If you have an account, you may request deletion of your account and associated personal data by contacting us at [email protected]. We will process valid requests in line with our retention practices and applicable law.

U.S. residents may have additional rights under state privacy laws. We honor valid requests as required by applicable regulations.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information we collect and how it is used and shared; request deletion; opt out of “sale” or “sharing” (we do not sell personal information or share it for cross-context behavioral advertising as defined under the CPRA); correct inaccuracies; limit use of certain sensitive information; and not receive discriminatory treatment for exercising these rights. To exercise these rights, contact us at [email protected].

11. Data Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong passwords and report suspicious activity to us.

12. Data Retention

We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, and fulfill the purposes described in this Policy. Face templates, check-in photos, signatures, and staff time clock records follow the retention rules in Section 8.F.

13. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 where a higher age applies). We do not knowingly collect personal information from children without appropriate consent.

Our Services may link to websites or services we do not control. This Policy does not apply to those third parties. Please review their policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Adult Day Genie:

Email: [email protected]
You may also reach us through our contact page.