Getting started with Adult Day Genie
Set up your center step by step: staff accounts, member profiles, the check-in device, and your first day of attendance.
6 min readRead
Help Center
How can we help you run your day?
Plain-language guides to every part of Adult Day Genie — attendance and face check-in, members and care plans, forms, family updates, reports, and billing. No jargon, no training course required.
Can't find your answer? Email [email protected] — a person reads every message.
Getting started
Set up your center, invite staff, and learn where everything lives.
Account and login help
Where to sign in, what to do when a password or account is not working, and how to manage staff access safely.
4 min readRead
Daily operations
Attendance check-in, members, care plans, forms, and family updates.
Attendance and face check-in
How face check-in with consent works, why manual check-in is always available, the Kiosk app for iPad, and how the append-only history handles corrections.
7 min readRead
Using the Kiosk app
Install the Adult Day Genie Kiosk app on an iPad, turn on the features your center needs, and run member self check-in, today’s list, and the staff time clock at the front desk.
10 min readRead
Members and care plans
Create member profiles, keep contacts and authorizations current, and maintain care plans staff can actually follow.
5 min readRead
Forms and documentation
Move intake, consent, and daily documentation off paper, and keep every completed form attached to the right member.
5 min readRead
Sending family updates
Share routine updates with authorized contacts without adding a separate communication chore to the staff day.
4 min readRead
Billing & reports
Reports, exports, the Medicaid billing add-on, and your subscription.
Reports and review-ready exports
Answer attendance and operations questions with reports, and produce review-ready records in minutes when someone asks.
5 min readRead
The Medicaid billing add-on
Prepare 837P claims from your attendance records for 1% per claim, with validation and payer management built in.
6 min readRead
Plans, pricing, and your subscription
What each plan includes, how member counts affect the Daycare Plan, and how month-to-month billing works.
4 min readRead
Account & support
Signing in, managing staff access, and reaching the support team.
Contacting Adult Day Genie support
How to reach the support team, what to include so an issue gets resolved quickly, and what to expect after you write in.
3 min readRead
Still stuck? Talk to a person.
Email [email protected] with what you're seeing, or book a 15-minute walkthrough and we'll answer live.