Support is part of the product, not a paid tier. Whether something looks wrong, a workflow is unclear, or you want a feature explained, the same team that builds Adult Day Genie reads every message.
How to reach us
Email [email protected] — it is the fastest, most reliable channel, and it creates a written trail you can refer back to. You can also call (434) 440-5350, or send a message through the contact page.
What to include
A few details turn a back-and-forth into a same-message fix:
- Your center name and the account email you sign in with.
- What you were doing, what you expected, and what happened instead.
- The date and approximate time it happened, and the device you were using.
- A screenshot of the screen, if you can take one safely.
What happens next
You will get a reply from a person, not an autoresponder maze. If the issue is a bug, we confirm the fix with you before considering it closed; if it is a how-to question, expect a concrete answer — often a link to the relevant Help Center article, like the ones in this library.
Sales and pricing questions
Evaluating Adult Day Genie for your center? Pricing is published on the pricing page — no quote call needed. For a guided look at the product, book a 15-minute walkthrough, or start with Getting started.